What is the first step to getting out of a gaming problem?

The first step is acknowledging the problem and seeking help. Activate self-exclusion or a time-out at 3bdjl right now. Contact us via live chat or at support@3bdjl.lat — we will support you without judgment and with complete confidentiality. Remember, asking for help is an act of courage.

For ages 21+ only

3bdjl's Responsible Gaming Policy

3bdjl is always by your side to ensure entertainment never becomes a problem. Learn here how to enjoy gaming safely and in a controlled way.

21+

Why is responsible gaming important?

Online gaming is a source of fun — but without control, it can turn into an addiction.

3bdjl believes gaming should be part of entertainment — not a burden in life. We want every one of our users to play safely, mindfully, and in moderation. That is why we have built a strong responsible gaming framework where you can set your own limits.

Any form of gaming — casino, slots, or cricket betting — that starts to affect your personal, family, or financial life is a cause for concern. 3bdjl's goal is to create an environment where you can enjoy yourself while staying protected.

Your protection tools

3bdjl gives you full control over your own gaming. Use these features to keep yourself protected.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded. Lowering a limit takes effect immediately; increasing one takes effect after a short delay.

Financial Protection

Time-Out

Need a short break? Take a time-out from 24 hours up to 6 weeks. During this time your account will be completely inactive and you will not receive any promotional messages.

Temporary Break

Self-Exclusion

Choose a long-term self-exclusion — 6 months, 1 year, or permanently. Once selected, your account will be permanently closed and any attempt to open a new account will be rejected.

Long-Term Protection

Bet Limit

Set a maximum amount for each bet. This limit keeps you from placing large bets at once and helps you stay in control of your total spending.

Bet Control

Reality Check

After a set period of time you will receive a notification telling you how long you have been playing. This reminder helps you keep track of the time.

Time Awareness

Loss Limit

Betting will automatically stop once you have lost a specified amount. This ensures you do not suffer losses beyond your means.

Loss Protection

How to activate protection tools?

Set your limits in a few simple steps.

Log in to your account

Go to the 3bdjl login page and access your account. Protection settings can be found in the account dashboard.

Go to the "Responsible Gaming" section

Find the "Responsible Gaming" tab in your account settings. All protection tools are gathered there.

Set your preferred limits

Deposit limit, bet limit, loss limit, or time-out — activate whichever you need. Multiple tools can be kept active at the same time.

Contact us if you need support

If you run into any issues or feel you need self-exclusion, contact our 24/7 live chat or reach us at [email protected]. We are ready to help in Bengali.

Warning signs of problematic gaming

If any of the following signs apply to you, that is a signal to seek help.

You are betting beyond your set budget and cannot stop yourself.
You are placing more bets trying to win back money you have lost.
Gaming is pulling your attention away from family, friends, or work.
When you cannot play, you feel anxious, irritable, or moody.
You are borrowing money or spending savings to fund gaming.
You are hiding your gaming from family or loved ones.
You have tried repeatedly to stop playing but have not been able to.

Protection of minors

Ensuring that minors cannot access online gaming is one of our highest priorities.

Age verification process

3bdjl verifies age during account registration. Anyone under 21 cannot open an account. We use multiple layers of identity verification.

Parental controls

Use parental control software on your computer or mobile device. This is effective in blocking minors from accessing gaming sites.

Login credential security

Never share your account username and password with younger members of your household. Log out after every session.

Report suspicious activity

If you think a minor is using your account, notify us immediately at [email protected]. We will act quickly.

Support and contact

If you feel something is wrong, do not wait — contact us today. We are available 24/7.

Live Chat

Our 24/7 live chat support is available in both Bengali and English. You can start a chat from any page on the site.

Active 24/7

Email Support

For detailed concerns, write to us by email. Our responsible gaming team will reply to your message with care.

[email protected]

Bengali & English

Play mindfully, stay happy

Gaming at 3bdjl is entertainment — enjoy it responsibly.

Common Q&A

Frequently asked questions about responsible gaming.

Yes, at 3bdjl you can easily set daily, weekly, or monthly deposit limits. Once a limit is set, you cannot deposit beyond that amount. Lowering a limit takes effect immediately, but increasing one takes some time — this protects you from making rushed decisions.

It depends on the period you chose. For a 6-month or 1-year self-exclusion, you can request to reactivate your account once the period ends. For permanent self-exclusion, the account is closed forever. In both cases, no promotional communications will be sent during the exclusion period.

A time-out is a temporary break that can last from 24 hours up to 6 weeks. During this period your account will be completely inactive — you cannot log in, place bets, or receive any promotional emails. Your account is automatically reactivated when the time-out ends.

If you believe a loved one is struggling with a gaming problem, speak with them calmly and encourage them to seek professional help. You can contact us at [email protected] for guidance. Our team will provide support with full confidentiality.

Yes, age verification is mandatory to open an account at 3bdjl. Anyone under 21 cannot create an account. We also carry out additional verification when suspicious activity is detected. Parents are advised to use parental controls on their devices and keep login credentials secure.

The first step is acknowledging the problem and seeking help. Activate self-exclusion or a time-out at 3bdjl right now. Contact us via live chat or at [email protected] — we will support you without judgment and with complete confidentiality. Remember, asking for help is an act of courage.